Terms & Conditions

1. Acceptance of Terms

By accessing or using HealthGuard Clinics' services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of any changes.

2. Medical Services

HealthGuard Clinics provides medical services through licensed healthcare professionals. All medical treatments are subject to professional assessment and may not be suitable for all patients.

Patients must provide accurate medical history and information. Failure to do so may affect the quality of care provided.

3. Appointments and Cancellations

• Appointments should be scheduled in advance when possible
• Emergency services are available 24/7 without appointment
• Cancellations must be made at least 24 hours in advance
• Late cancellations may incur fees

4. Payment and Insurance

We accept direct billing to most major travel insurance providers. Patients are responsible for understanding their insurance coverage and any applicable deductibles or co-payments.

For patients without insurance or with uncovered services, payment is due at the time of service. We accept major credit cards and cash.

Patients remain financially responsible for any charges not covered by their insurance.

5. Patient Confidentiality

We maintain strict confidentiality of all patient medical records in accordance with HIPAA, GDPR, and local privacy regulations.

Medical information will only be shared with authorized healthcare providers, insurance companies (with patient consent), and as required by law.

6. Limitations and Disclaimers

While we strive to provide the highest quality care, HealthGuard Clinics does not guarantee specific medical outcomes. Medical treatment inherently involves risks and uncertainties.

Emergency situations may require transfer to a hospital. We are not responsible for services provided by third-party facilities.

7. Informed Consent

Patients will be provided with information about proposed treatments, including risks, benefits, and alternatives. Consent will be obtained before non-emergency procedures.

In emergency situations where the patient cannot provide consent, treatment may be provided based on medical necessity.

8. Complaints and Disputes

We take patient concerns seriously. Complaints should be directed to our patient services department at complaintsinfo@healthguardclinics.com

Disputes will be handled in accordance with local healthcare regulations and mediation procedures.

9. Termination of Services

We reserve the right to refuse or terminate services to patients who:

• Provide false or misleading information
• Exhibit threatening or abusive behavior toward staff
• Fail to comply with payment obligations
• Violate clinic policies or procedures

10. Contact Information

For questions about these Terms & Conditions, please contact:

Email: legalinfo@healthguardclinics.com

Phone: +2 01117553111 / +2 01095792958