Patients Rights & Responsibilities

1. Purpose

This charter explains what every patient can expect from HealthGuard Clinics and what we ask from patients and companions to ensure safe, effective care for all.

2. Your Rights as a Patient

• Receive care with dignity, privacy, and respect regardless of nationality, religion, gender, or insurance status.
• Get clear information about your condition, treatment options, expected outcomes, and possible risks in a language you understand whenever possible.
• Participate in decisions about your treatment and provide informed consent before non-emergency procedures.
• Request a second medical opinion whenever clinically appropriate.
• Access your medical records and request corrections of factual inaccuracies according to applicable law.
• Confidential handling of your personal and medical data.
• Know estimated costs, insurance coverage, and any out-of-pocket obligations before treatment when feasible.
• Submit feedback or complaints without fear of retaliation and receive a timely response.

3. Safety and Quality Commitments

• We verify identity before treatment, medication, testing, and procedures.
• We apply infection prevention protocols and evidence-based clinical practice standards.
• We document your care accurately and coordinate referrals and follow-up plans.
• We provide emergency stabilization and transfer when higher-level care is required.

4. Your Responsibilities as a Patient

• Provide complete and accurate information about symptoms, allergies, medications, prior illnesses, and insurance details.
• Ask questions when instructions are unclear and follow agreed treatment and follow-up plans.
• Respect clinic staff, other patients, and facility policies, including infection-control and safety rules.
• Attend appointments on time or notify us early if you need to cancel or reschedule.
• Settle charges not covered by insurance and provide required claim documentation promptly.
• Protect your own belongings and use emergency services responsibly.

5. Family Members and Companions

With patient consent, family members or companions may receive updates and support care decisions. In urgent cases, clinicians may act in the patient’s best medical interest according to legal and ethical standards.

6. Feedback, Concerns, and Complaints

If you have concerns about your care, please contact our patient relations team immediately so we can resolve the issue quickly.

Email: complaintsinfo@healthguardclinics.com

Phone: +2 01117553111 / +2 01095792958

7. Review and Updates

This charter is reviewed periodically and may be updated to reflect legal, ethical, and clinical best practices.